Education & Experience

• High School diploma or equivalent required.

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School diploma or equivalent required.

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Ensure hotel billing is processed and mailed in a timely fashion.

• Make phone calls to all new billings and outstanding accounts to keep Accounts Receivable Aging in line with Accounting S.O.P.’s and corporate standards.

• Generate an aging report as directed by Corporate Office.

• Maintain a filing system for direct billing.

• As directed, assist the Property Accountant with Accounts Receivable administration.

• Assist the Property Accountant with the administration of Accounts Payable including processing invoices for payment and maintenance of the checkbook accounting system.

• Participate in bi-monthly credit meeting and give status of accounts. 

• Assist the Property Accountant with the administration of Human Resources issues, including processing New Hire Paperwork, payroll administration and distribution of paychecks.

• Assist with other accounting duties as directed by the Property Accountant.

• Assist with filing of Human Resources and Accounting Paperwork.

• Assist Human Resources with Training Tracking and File Audit process

• Assist Property Accountant with maintaining rolodex for direct bill accounts.

• Other duties as required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job overview

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience. Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, and guest and employee centric management practices.

• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.

• Have good computer skills and brand POS experience.

• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.

• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.

• Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.

• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

The Irrigation Tech installs, maintains and manages the computerized irrigation systems, controllers and backflow devices in a safe manner. 

Repair and replace electrical components such as controllers, Modules, sensors, decoders and solenoids

Education & Experience

Excavation equipment experience preferred

Schedule is Monday-Friday 7am - 430pm, some Saturdays based on workload and weather.

***Información disponible en español.***

A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks.

Education & Experience

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

Job Duties & Functions

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with HCW Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Thoroughly clean and restock the required number of guest rooms per shift.

• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

• Remove all trash and dirty linen from guest rooms.

• Perform other tasks/jobs as assigned by the supervisor or manager.

• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.

• Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, touching up scratched furniture, or rehanging closed slide doors.

Working Conditions/Environment

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated O = Occasionally F = Frequently C = Constantly

0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from

Frequency

C

weather conditions but not necessarily from temperature changes.

Associate is subject to outside environmental conditions: No effective N

protection from weather.

Associate is subject to extreme heat or cold (temperatures below 32 O

degrees or above 100 degrees) for periods of more than one hour.

Associate is subject to noise: There is sufficient noise to cause the employee O

to shout in order to be heard above ambient noise level.

Associate is subject to vibration: Exposure to oscillating movements of the O

extremities or whole body.

Associate is subject to hazards: Includes a variety of physical conditions, C such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or

exposure to chemicals.

Associate is subject to atmospheric conditions: One or more of the following C

conditions that affect the respiratory system or the skin: Fumes, odors,

dusts, mists, gasses, or poor ventilation.

Associate is subject to oils: There is air and/or skin exposure to oils and C

other cutting fluids.

Associate is required to function in narrow aisles or passageways. C

Associate is exposed to infectious diseases. F

None: Associate is not substantially exposed to adverse environmental F

conditions (as typical office or administrative work).

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles,

Frequency

F

and the like, using feet and legs and/or hands and arms.

Balancing: Maintaining body equilibrium to prevent falling when walking, O

standing or crouching on narrow, slippery or erratically moving surfaces.

Stooping: Bending body downward and forward by bending spine at waist. F

Requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at knee to come to rest on one or both knees. F

Crouching: Bending the body downward and forward by bending leg(s) and F

spine.

Crawling: Moving about on hands and knees or hands and feet. F

Reaching: Extending hand(s) and arm(s) in any direction, particularly for F

sustained periods of time (typing/using a mouse).

Standing: Remaining upright on the feet, particularly for sustained periods F

of time.

Walking: Moving about on foot to accomplish tasks, particularly for long C

distances or moving from one work site to another.

Pushing: Using upper extremities to press against something with steady F

force in order to thrust forward, downward or outward.

Pulling: Using upper extremities to exert force in order to draw, drag, haul F

or tug objects in a sustained motion.

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, F

primarily with fingers rather than with whole hand or arm as in handling.

Applying pressure to an object with the fingers and palm.

Feeling: Perceiving attributes of objects, such as size, shape, temperature or F

texture by touching with skin, particularly that of fingertips.

Talking: Expressing or exchanging ideas by means of the spoken word; those O

activities where detailed or important spoken instructions must be

conveyed to other workers or guests accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or O

without correction, and having the ability to receive information through

oral communication.

Repetitive Motions: Making substantial movements (motions) of the wrists, C

hands, and/or fingers.

Vision: Employee is required to have close visual acuity to perform an F

activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.

Lifting

Lifting Frequency Amount

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.

O 20-50 lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background

Yes/No

No

check.

This job requires a criminal background check. Yes This job requires a drug screen to be completed. No

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

HCW is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

***Información disponible en español.***

A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities within the guest room in conjunction with preventative maintenance tasks.

Education & Experience

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

Job Duties & Functions

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with HCW Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Thoroughly clean and restock the required number of guest rooms per shift.

• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

• Remove all trash and dirty linen from guest rooms.

• Perform other tasks/jobs as assigned by the supervisor or manager.

• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.

• Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, touching up scratched furniture, or rehanging closed slide doors.

Working Conditions/Environment

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated O = Occasionally F = Frequently C = Constantly

0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from

Frequency

C

weather conditions but not necessarily from temperature changes.

Associate is subject to outside environmental conditions: No effective N

protection from weather.

Associate is subject to extreme heat or cold (temperatures below 32 O

degrees or above 100 degrees) for periods of more than one hour.

Associate is subject to noise: There is sufficient noise to cause the employee O

to shout in order to be heard above ambient noise level.

Associate is subject to vibration: Exposure to oscillating movements of the O

extremities or whole body.

Associate is subject to hazards: Includes a variety of physical conditions, C such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or

exposure to chemicals.

Associate is subject to atmospheric conditions: One or more of the following C

conditions that affect the respiratory system or the skin: Fumes, odors,

dusts, mists, gasses, or poor ventilation.

Associate is subject to oils: There is air and/or skin exposure to oils and C

other cutting fluids.

Associate is required to function in narrow aisles or passageways. C

Associate is exposed to infectious diseases. F

None: Associate is not substantially exposed to adverse environmental F

conditions (as typical office or administrative work).

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles,

Frequency

F

and the like, using feet and legs and/or hands and arms.

Balancing: Maintaining body equilibrium to prevent falling when walking, O

standing or crouching on narrow, slippery or erratically moving surfaces.

Stooping: Bending body downward and forward by bending spine at waist. F

Requires full use of the lower extremities and back muscles.

Kneeling: Bending legs at knee to come to rest on one or both knees. F

Crouching: Bending the body downward and forward by bending leg(s) and F

spine.

Crawling: Moving about on hands and knees or hands and feet. F

Reaching: Extending hand(s) and arm(s) in any direction, particularly for F

sustained periods of time (typing/using a mouse).

Standing: Remaining upright on the feet, particularly for sustained periods F

of time.

Walking: Moving about on foot to accomplish tasks, particularly for long C

distances or moving from one work site to another.

Pushing: Using upper extremities to press against something with steady F

force in order to thrust forward, downward or outward.

Pulling: Using upper extremities to exert force in order to draw, drag, haul F

or tug objects in a sustained motion.

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, F

primarily with fingers rather than with whole hand or arm as in handling.

Applying pressure to an object with the fingers and palm.

Feeling: Perceiving attributes of objects, such as size, shape, temperature or F

texture by touching with skin, particularly that of fingertips.

Talking: Expressing or exchanging ideas by means of the spoken word; those O

activities where detailed or important spoken instructions must be

conveyed to other workers or guests accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or O

without correction, and having the ability to receive information through

oral communication.

Repetitive Motions: Making substantial movements (motions) of the wrists, C

hands, and/or fingers.

Vision: Employee is required to have close visual acuity to perform an F

activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.

Lifting

Lifting Frequency Amount

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.

O 20-50 lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background

Yes/No

No

check.

This job requires a criminal background check. Yes This job requires a drug screen to be completed. No

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

HCW is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.